Braeside Guest House

Our terms and conditions.

• Check-in is between 4pm and 6pm via our partners (neighbours) at the Drymen Inn.  We do our best to check guests in early if rooms are available. No check in after 8PM
• Well behaved clean dogs (Max 2) are allowed in our family room, however, they are strictly not permitted on the furniture and MUST be kept in a crate if unattended.  A crate can be provided for £10 per night. An additional cleaning charge of £50 will be applied to rooms left in a dirty condition as a result of not cleaning your dog(s).
• Our rooms are for 1 or 2 people, no third person occupancy, with exception of the family room which sleeps up to 4.
• Children under the age of 16 must be accompanied by a responsible adult whilst on the property. A travel cot can be hired for an additional cost of £10 per stay.
• Our rooms are strictly non-smoking throughout, including e-cigarettes.
• We reserve the right to re-let any room after 8pm should there be a ‘no show’.
• Rooms must be vacated by 10am, a 12am check out is an additional £10, subject to availability.
• We reserve the right to charge a fee of £30 for any lost room keys.
• We offer a baggage drop off and pick up point, however, Braeside Loch Lomond Ltd and the Guest House DO NOT accept any responsibility for items left in these areas, the user/guest does so at their own risk. We do have CCTV in operation in this area but offer no assurances. Any baggage arrangements you have made with an operator or carrier is solely your responsibility.
• We reserve the right to refuse service/accommodation to abusive persons. This can also include cancelling your stay at the point of check-in if you are aggressive, disrespectful, or in an unfit state on arrival (intoxicated).
• All rooms are fitted with smoke detectors. You must read the emergency procedure in your room regarding the fire muster point, fire extinguisher location and escape routes.
• Our CCTV system operates across all common areas. This is used to assist staff with service. It can also be used to protect and safeguard our guests, anyone working in the guest house and the guest house itself.
• All rooms have a hair dryer and a kettle, which can get hot whilst in use. Please take care when using these appliances.
• Braeside Guest House is an old building therefore there are low ceilings in some of the bedrooms and a winding staircase in the main building. Please take care when accessing all areas. Also, some of the stone stairs can be uneven, please take your time and use the handrails provided.
• Free WIFI is available throughout the property. This must not be used for illegal or illicit purposes.
• To respect our guests and local residents we ask that quiet time is respected from 10pm until 6am, this includes in the garden are and in all of the buildings.
• We have a fireplace in the garden, this can be used by guests at their own risk and must not be operated if under the influence of alcohol.  If you require assistance with the use of the fireplace please ask a member of staff. Do not burn anything other than firewood on sale from the guest house, do not use accelerants.
• BBQ’s can be hired and used at your own risk.
• Please tell us if something has been broken or damaged. We will not usually charge for accidental breakages. However, we reserve the right to ask for compensation up to and including the full value of any damages and loss of income on our part, in particular, but not limited to, anything where the room cannot be used due to the damage caused.
• By making a booking with us you are agreeing to these terms.
• We need to comply with the new GDPR regulations. If you make a booking with us, we may obtain your name, address and email address either directly or from a third party walking company/travel agent.  We will not share your information with any other third party.  By booking with us you are giving us your consent to have your information for your purpose of booking accommodation.  You may ask us to delete your data at any time.  We will delete all data after a maximum of 12 months.  Financial information is held by Stripe, a third party company, who will hold your data securely in order to process your transaction with us.